Service Status

View the status of RxWeb in real-time

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Server Status

We continuously monitor the server status of RxWeb and all its related services. If there are any interruptions to service, an update will be posted here.

Service interruptions will vary in size and complexity, from localised events which affect a few customers, to large scale events which may impact many. We try to plan for all eventualities, but our dedicated team of Software Technicians are constantly on call to fix any problems as soon as possible.

Service Status Description

RxWeb System Available

Status Icons Access to RxWeb 14:30 - We are aware of an issue affecting RxWeb's Ability to contact the NHS Spine - we are investigating - this can have a knock on effect where the Performance of the system is Reduced and in some instances No Access to the Application 15:00 - Services have Resumed and RxWeb is working at Normal Speeds

RxWeb EPS Available

Status Icons Logging on to Smartcard 14:30 - We are aware of an issue affecting RxWeb's Ability to contact the NHS Spine - we are investigating - this can have a knock on effect where the Performance of the system is Reduced and in some instances No Access to the Application 15:00 - Services have resumed

RxWeb Service Desk

Status Icons Large Volume There are a Large Number of Calls contacting the Service Desk, and you may be unable to get through. alternatively you can email us at support@rxweb.co.uk

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