Support

Our dedicated team are available to help you

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Putting our customers first is our number one priority

Our staff work to ensure that all new customers have a smooth transition and on boarding experience, while providing any help, advice and assistance getting started.

If your query relates to our platform or service status, please check the server status page.

The RxWeb Support Team are available to provide customers with the best technical support to help you use RxWeb to its full potential.

You can contact the team over the phone or via email and one of our technicians will talk you through the issue or connect directly to your desktop using remote access to resolve the problem.

Phone:

0207 784 7346

Support Hours:

Monday to Friday 09:00am - 18:00pm

Out of Hours (P1 Only):

Monday to Friday 18:00pm – 20:30pm

Saturday 09:00 – 17:00pm

Sunday 09:00 – 16:00pm

Alternatively…

Our Anytime portal provides access all of our user guides and other self-help resources.

We can also provide additional on-site training to train new hires or to provide current staff with a refresh on certain modules and aspects of RxWeb.

Contact Us