Making the most of RxWeb during the COVID-19 pandemic

At RxWeb, we understand how busy pharmacies and our frontline workers are during this Covid-19 crisis and we would like to extend our sincere gratitude and support to each and every one of you for the work that you are doing to fight this pandemic.

We also understand how challenging it can be for our customers to maintain a high level of business continuity during this period. We would like to take this opportunity to remind you all of some of RxWeb’s features and functionality that can be particularly helpful as the Covid-19 situation persists:

Remote Access – As a web-based system, remember that you can access RxWeb from anywhere, at any time. If you’ve got an internet connection you can continue to work. This will be useful if you or a member of your team fall ill or need to self-isolate as a precaution. With RxWeb, you can still work remotely from home. This functionality also extends to Pharmacy Groups. Groups can better manage the workload across all of their pharmacies, even in the case of closures. Patient data can be accessed securely from other branch locations, allowing work to continue.

Remote Data Transfer, Training and Installation – RxWeb has the capacity and resources to remotely transfer your data, train existing or new team members and install RxWeb on devices whenever required.

Independent Hardware – As you know, with RxWeb you choose your own hardware. We don’t force you into any expensive hardware or maintenance contracts. If you experience a failure, you can replace it fast and we can get you back up and running on our system remotely. No waiting around for replacement stock and more importantly no engineers or unnecessary personnel visiting your pharmacy during this busy time. If you are having any issues with your current or new hardware, our support team are happy to help.

Service Desk – It’s business as usual at RxWeb. Our team have been working remotely since Fri 13th March and we have taken a range of internal steps to protect the service we provide for you. And again, our system does not require onsite visits or engineers in the pharmacy. Our support team can do everything for you, remotely.

We genuinely feel that our system can be of great benefit to pharmacies during this difficult period. If you would like to speak to one of our support team please feel free to give us a call on 0207 784 7346. And please make sure to take advantage of the below resources:

• Support Page
• Useful Links and Forms
• Server Status

For non-customers who are interested in learning more about RxWeb please feel free to use the links below to book a demo or download a brochure. We understand that onsite demos of our system can be difficult to arrange at this time. In lieu of this, we are happy to conduct web demos, and if required, our team can facilitate web demos outside of normal working hours.

Book a Demo Here                      Download a Brochura Here