Customer Links

All your key support links and forms on one page

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At RxWeb, we pride ourselves in providing an effective and efficient service to our customers.

In order to do this, we have created a number of pages to ensure you receive speedy customer service to match your busy schedule. Please click on the title below which will re-direct you to the relevant page or link.

SERVER STATUS

Our server status page shows the level of service for the RxWeb system and its related services, including EPS, service desk availability and java update.

TERMINAL INSTALLATION

You can install RxWeb on up to 6 different PCs or tablets per site with no increase to your monthly support fee. There is a small charge to carry out this work due to the level of work required.

SMARTCARD SETUP

If you need to set up a smartcard to allow a member of staff to access RxWeb.

ANYTIME

Anytime provides our customers with a range of useful information including training guides and videos, information sheets, tips and update release notes.

PHARMACY NAMED USER SUBMISSION

If you require any new members of staff to contact the Service Desk (phone and email) on behalf of your pharmacy they will need to be listed as a named user. To do this, please email us with your Account Number and their Full Names and/or Email Addresses.

SYSTEM CHANGE REQUEST SUBMISSION

We openly welcome feedback and suggestions from our customers to ensure RxWeb is a system that matches your expectation and needs. To make any type of change request, whether big or small please click the heading above. Please Note: requests are monitored on a bi-annual basis.

SOFTWARE SUPPORT SERVICES

View the standard RxWeb software support services which are part of the contract terms and conditions.

HSCN CONNECTIVITY AGREEMENT

Access to the NHS national network (HSCN network) is subject to the NHS terms and conditions, as set out in the HSCN Connection Agreement. In order to continue to access the HSCN network, customers are required to comply with the NHS Connection Agreement. We reserve the right to suspend or terminate connectivity services where there has been a breach of the terms of the NHS Connection Agreement.

CONNECTIVITY SERVICES POLICY

As part of the services provided to you under the Subscription Agreement, we will procure access on your behalf to the NHS national network, known as the HSCN, for the purposes of accessing the NHS Electronic Prescription Services (England and Wales) or ePharmacy (Scotland).

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