Fit for the Future: How RxWeb is Empowering UK Pharmacies & the NHS

On 3 July 2025, the UK government launched its 10‑Year Health Plan for England: “Fit for the Future.” It outlines three strategic shifts to reshape the NHS into a digitally advanced, community-centred, prevention-driven service.

No other PMR is better placed than RxWeb to support pharmacies in delivering on this NHS’s 10-year transformation plan.

🔍 Key Highlights from the Plan:

• Hospital → Community: Establish Neighbourhood Health Centres offering diagnostics, urgent care, mental health, long-term condition management, co-located with pharmacies, open ≥12 hrs/day, 6 days/week

• Analogue → Digital: By 2028, enable patients to self-refer, book appointments, order repeat prescriptions, access a single patient record, and benefit from AI support via the NHS App.

💊 What This Means for Community Pharmacy

Pharmacies are increasingly seen as local care hubs, critical to outpatient, preventative, and digital care delivery. This comes at a time when staffing pressures and limited funding are intensifying. The mandate to do more shouldn’t translate into struggling more.

🤝 RxWeb: Working Towards the Vision

We deeply understand the evolving expectations and constraints on pharmacy teams. Aligned closely with NHS priorities, RxWeb is actively developing robust solutions to support this shifting framework:

1. Hospital → Community

• Working towards integrations that support discharge medicines services and community requirements within Neighbourhood Health Centres.

• Building out our Services Platform to offer appointment and vaccination booking, video consultations, and diary management—empowering both staff and patients in service planning and delivery.

2. Analogue → Digital

• Planning to integrate with the NHS App and single patient record frameworks as they are deployed.

• Expanding our BagTracker app to link with the NHS App, facilitating secure communications, prescription updates, and reminders.

• Preparing for future capabilities like app-based self-referral workflows and automated care-plan access.

3. Sickness → Prevention

• Enhancing workflows for lifestyle and public health services like weight management, smoking cessation, and seasonal vaccination campaigns.

• Equipping pharmacies with tools to record interventions and reporting metrics in anticipation of value-based funding models.

4. Workforce, Transparency & Innovation

• Already easing workload through One-Click Dispensing, Clinical Checker, and Accuracy Checker, freeing pharmacists for clinical tasks.

• Developing analytics modules to track performance, patient outcomes, service uptake, and compliance with forthcoming NHS quality benchmarks.

• Planning API flexibility and integrations for plug-in modules—enabling pharmacies to tailor tools for predictive dashboards or screening triggers.

💡 Services Platform & Patient Empowerment

Our upcoming Services Platform is a cornerstone: enabling pharmacies to manage patient interactions—from booking to follow-up—in a unified interface. With diary planning, video consults, check-in flows, and service logging, we’re building the infrastructure that aligns with NHS ambitions and actively supports community care delivery.

Coupled with the BagTracker‑NHS App connection, we are bringing pharmacy-patient engagement into the 2025–28 digital landscape.

🚀 The Road Ahead: Supporting You Together

The NHS’s vision for community-first care, digital transformation, and proactive health is ambitious—but pharmacies shouldn’t bear that burden alone.

RxWeb is committed to being the support behind every step:

• Building integrations that align with NHS App, single records, and discharge services.

• Delivering tools that empower patients and simplify service provision through booking, reminders, and follow-up.

• Automating repetitive tasks, giving pharmacists more time for consultation and clinical services.

• Preparing analytics and reporting features that complement NHS quality frameworks and support emerging funding models.

As the NHS enters this transformative decade, RxWeb stands ready—not just to support the change—but to help ensure community pharmacies are at the very centre of delivering it.